Service Scheduling Dispatch software is service or fleet management software that records service requests, monitors service vehicles in the field to ensure they are available to complete service calls, and routes service technicians to service locations.
Dispatch software can be web-based, client-based, or a combination of both. Such software allows dispatchers to quickly identify the nearest technician with service vehicle available to service calls. This service management software ensures service technicians are dispatched in an expedient manner, preventing unnecessary service outages.
Many dispatch systems also allow for future scheduling of service calls, avoiding the need to call each customer to schedule service appointments. Optimized dispatching can improve service efficiency and reduce operating costs.
Dispatch service software is designed to increase service efficiency, reduce service costs, and improve customer service responsiveness.
Dispatch service software allows service fleet managers to quickly prioritize service calls; allot resources; facilitate effective deployment of the service team; make informed decisions regarding repair services; monitor technician performance in real-time; optimize work schedules; manage budgets; control vehicle inventories; and service customer service needs.